Call Us Toll Free: 800-241-4659 | FREE Shipping on ALL ORDERS over $75!           

USA Customer Information & Privacy Policy



Shipping & Returns

FREE SHIPPING on orders over $75

We ship via UPS Ground to the contiguous lower 48 states and Canada.  We can make special arrangements to ship by air, please call us to arrange overnight delivery.  However, none of our alcohol-based products can be shipped by air.  These products include: diffusers, diffuser refills, room sprays and small scent concentrate bottles.

 



Privacy & Security

By accessing this site, certain information about the User, such as Internet protocol (IP) addresses, navigation through the Site, the software used and the time spent, along with other similar information, will be stored on Branche-dOlive.com servers. These will not specifically identify the User.

The information will be used internally only for web site traffic analysis. If the User provides unique identifying information, such as name, address and other information on forms stored on this Site, such information will be used only for ordering, delivery and statistical purposes and will not be published for general access. Branche-dOlive.com, however, assumes no responsibility for the security of this information.

NB: We do not store any credit card details

See our full Privacy & Security Policy

 



Returns & Replacements

Faulty Goods
If any items you receive are faulty or broken, we are happy to offer a full refund or exchange.  You must contact us within seven days of receipt of your order to initiate the return process.

General Exchange Policy
Most goods may be returned for exchange or credit provided they are returned within 14 days.  We will only accept unopened items in original packaging. However, this is subject to the restrictions and conditions below.

Hygiene
For reasons of hygiene, any toiletries which have been opened for any reason may not be returned, unless faulty.

Sale Items/Seconds
Goods purchased as sale items are NON-REFUNDABLE

Special Orders
Unless faulty, special order products cannot be returned.

Please call our office for a Return Authorization #

 



Payment, Pricing & Promotions

Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set.

With respect to items sold by Branche-dOlive.com, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Please note that this policy applies only to products sold and shipped by Branche-dOlive.com.

All items purchased from Branche-dOlive.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.